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Product Warranties

Used equipment is warranted by McBain Systems for one year on optical/mechanical defects and workmanship and 90 days for electrical defects. New and demo equipment is backed by the original manufacturer's warranty.

 

Shipping

Depending on location, timing and customer request, McBain will ship via best way, using FedEx, UPS or Motor Freight. McBain can confirm approximate shipping timing and cost when order is finalized with the customer.

 

McBain Systems must be notified of any order shortage or damage claim regarding delivered items within 30 days of receipt. Customer must also obtain a McBain Return Material Agreement (RMA) number before returning any shipment. Note that all delivered items must be opened and inspected within 30 days of receipt; McBain will not be responsible for damaged goods reported after 30 days of receipt.

 

Return Policy and Procedure

Used equipment may be returned within 5 days, and is subject to a 20% restocking fee. Items will not be accepted if returned: after 5 days of receipt of order; without original packaging and all accompanying items including but not limited to manuals, cables, and software; without a valid Return Material Agreement (RMA) number from McBain Systems.

 

New and demo equipment may be returned within 30 days, and is subject to a 20% restocking fee. Items will not be accepted if returned: after 30 days of receipt of order; without original packaging and all accompanying items including but not limited to manuals, cables, and software; without a valid Return Material Agreement (RMA) number from McBain Systems. Software without protection keys may not be returned.

 

Payment Methods

McBain accepts checks, major credit cards, and wire transfer.

 

Sales Tax

McBain Systems collects applicable sales tax in the following states: AZ, AR, CA, LA, NM, NV, OK and TX.

 

Contact Information

McBain Used Microscopes

Customer Service Department

2665 Park Center Drive, Building A

Simi Valley, CA 93065

Tel: (805) 581-6800

Fax: (805) 581-6801

Email: preowned@mcbainsystems.com